Advanced Technology with
Superior Service for Your Home and Business
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Premier Security Services in
North Carolina
Feeling safe and secure in your home or business is not just a luxury—it’s a necessity. For over 30 years, First Security Service, Inc. has been safeguarding homes and businesses across Durham and the surrounding Triangle and Triad areas. Whether you need protection from fire, theft, or surveillance, our reliable and affordable security services in North Carolina are designed to keep you, your family, and your assets safe. Since 1988, we’ve been a trusted name in residential and commercial security, always ahead of technological advancements.
Trusted Security for Over 30 Years
Founded by Tom Chandler, our team has earned its reputation as a dependable low-voltage integrator in North Carolina.
Our commitment to protecting homes and businesses is built on providing affordable, reliable, and modern solutions. Our local Durham-based team is proud to offer personalized service backed by decades of experience and ongoing education in the latest security technologies.
Our Core Services
Security Systems:
Tailored protection for homes and businesses, utilizing cutting-edge technology to secure
your property.
Fire Protection:
National Fire Protection Agency-compliant fire alarm systems provide safety and peace of mind.
Video Surveillance:
Advanced surveillance systems to monitor your property 24/7, ensuring complete coverage and security.
We handle residential and commercial projects, ensuring that every client’s unique needs are met with precision and care.
Unmatched Customer Service and Support
Customer service is our top priority. If you need immediate assistance and our lines are busy, please call our answering service at Security Central at 800-286-5699. They will contact our on-call technician to help with any urgent issues.
Why We C.A.R.E.
Our company operates with the values of customer service, accountability, responsibility, and being ever-evolving:
C
Customer Service:
We provide quick and efficient support for all our products and services.
A
Accountability:
We take responsibility for delivering the most accurate and dependable security.
R
Responsibility:
Our work helps protect our communities, and we take that role seriously.
E
Ever-Evolving:
The security industry is always changing, and so are we. We ensure that our systems are always up-to-date with the latest innovations.
Affiliations and Partnerships
We are proud members of the North Carolina Electronics Security Association, the National Fire Protection Agency, and the Home Builders Association of Durham, Orange, and Chatham Counties, reflecting our commitment to maintaining high industry standards.
Learn more about our security systems and other services.
Frequently Asked Questions
We try to anticipate questions you might have about our services and provide the answers here. If you need additional information, please contact us.
Do I need to do anything if I switch my phone service to
digital service?
Yes, you must test your alarm system while the phone technician is still on site. There is a way to make your service work with your alarm system. It is a matter of wiring it all correctly. If the technician can’t make it work, then we will need to schedule a service call to get your alarm working properly so that it sends out the alarm signals to the monitoring station as it should!
Should I register my alarm if I live in the city?
Yes, please go to Alarm Ordinances at the bottom of the page.
Will VoIP (Voice over Internet Protocol) work consistently with my security system?
No. In order to transmit emergency signals properly using VoIP, the signal must be converted to digital, then converted again to analog. It is during this conversion that problems develop. Usually, the signals arrive at the central monitoring station with errors or not at all. Also, your alarm panel has a backup power supply in case of a power failure. Because traditional phone lines will still work when your power is out, your monitoring station will still receive proper signals. With VoIP, your phone service (specifically your IP router and modem) will not operate during a power failure, preventing signal transmission from your alarm panel to the monitoring station.
If my telephone line is cut, will my system still work?
If you do not have a digital system that utilizes either cellular transmission or your internet provider, then the answer is no. If your telephone line is cut or the phone lines are out due to a storm and you have a system that only utilizes the landline, then it will not be able to send the signal to the monitoring station. We do have an option that can be easily added to your security panel that utilizes the cellular transmission and your internet provider.
Will my security system protect my home in the event of a fire?
We highly recommend that every alarm system have low-voltage smoke detectors programmed into the security panel. Electric smoke detectors cannot be programmed into the security panel. When you have your smoke detectors as part of the security system, you have the added benefit of the monitoring station being notified when the panel sends the signal, and thus, the fire department is dispatched immediately.
What happens if I set my alarm off and the monitoring station doesn’t call?
If you set off your alarm and Security Central does not call you, call us immediately. We can check with the monitoring station to make sure that they didn’t receive the signal. We will then schedule a service appointment to come out and check your system. It may be that the security system itself is not working properly or how it transmits the signal (landline, cellular transmission, or internet provider). We will find out why the monitoring station did not call you.
Can you monitor my alarm system without a phone line?
Yes. We offer a Global Systems for Mobile Communications (GSM) radio that utilizes cellular transmission. We also offer an iGSM that can utilize both cellular transmission and your internet provider to send signals to the monitoring station.
Do you have a panic button that I can carry with me?
Yes. As long as you are within the range specified for the button in relation to your security panel, then you can utilize a remote panic button. We also offer a remote “key fob” that will allow you to arm and disarm your system again as long as you are in the specified range. The “key fob” not only can arm and disarm your system but it can also be programmed to include a panic button. This is a great accessory for your keychain!
Can you add a Medical button to my system?
Yes. We offer a remote emergency medical pendant (necklace) that is waterproof.
It can be added to your existing system to dispatch the proper authorities in case of an emergency.
How do I update or make changes to my call list?
You may call us to update or make changes to my call list: (919) 383-7610
Can I pay my bill online?
Yes. Click here to submit your payment over our secure network, or you can always call us. We accept Visa, MasterCard, American Express and Discover.
Do you provide cameras?
Yes. We offer a complete line of HikVision and Axis cameras for homes and businesses. We also install IP video cameras that work with Honeywell’s Total Connect 2.0 service and DMP’s My Virtual Keypad service. You can remotely view all cameras in your home and business!
Can I access my alarm system remotely?
Yes. We can install and program your security system to be accessible through either Total Connect from Honeywell or the My Virtual Keypad App from DMP. Total Connect and the My Virtual Keypad App allow you to utilize the Internet, PDAs, cell phones, and other web-enabled devices to control your security system, receive information remotely, and much more.
Get in Touch
First Security Service, Inc. remains the top choice for security services in North Carolina. Protect what matters most with our help. We are trusted, local, and always here to help. If you have questions, don’t hesitate to contact us today.